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What is the best way (apart from using a circuit breaker) to handle mobile payment timeouts for merchants (whether you are connected to them directly or via a 3rd party) These timeouts may be either from Connection or read timeouts.
Also assume you have suspended a merchant and you need to confirm if their services are up and running, how do you handle that?
Greetings! Specific solution will depend on your particular business model.
According to our article on timeout handling (https://paylosophy.com/read-connection-timeout-handling/), you can use some backup URL for connection timeouts, and authorization-and-capture (explicit or implicit) for read timeouts. Under explicit capture you have to submit capture request as a separate transaction, while under implicit capture it is included into the next transaction you submit.
As for suspended merchant monitoring (if I understand the situation correctly), this function might be included into your merchant fraud protection toolkit (https://paylosophy.com/merchant-fraud-protection-tools/), because it will be based on similar rules or indicators.
