If this is the first time you are reading our “Selecting a Payment Gateway” mini-series, please, start with the Introduction to improve your understanding of this post.
While some processors/payment gateways offer good rates to merchants, the cost of integrating with them might offset the savings on going with the “lower-rate” processor/payment gateway. This is especially relevant in cases when there is an already-established merchant relationship and a new player comes in with an alternative option.
The two aspects of integration
When it comes to integration, the things to be considered are the connectivity method and the format of the integration specification.
What matters is not only how the message itself is formatted, but also how it is communicated. Some of the processors may still use older (pre-HTTPS) technology and might require low-level socket communication. Virtual private network (VPN) connectivity might be needed, and it takes both time and money to put in place. At the same time, the cost of putting the VPN in place, as well as the time frame that it takes, might not be in line with what a business can afford.
In terms of message format, many newer payment gateways support XML/JSON-based formats (web-services/direct post) for real-time processing and simple delimited file formats for batch processing (real-time vs batch processing will be covered in one of the next posts). These modern formats are a lot easier to deal with than the ones used on legacy platforms.
On the older legacy platforms businesses may be required to deal with ISO-8583 or other older formats, which are a lot more difficult to understand and implement. For instance, an integration with a payment gateway using XML message format can take as little as 3-4 days (or more, depending on the features to be implemented), while an integration with a payment gateway using ISO-8583 format will take at least 2-3 weeks.
Beside that, the skills of a developer (and consequently the integration cost) will be higher for the projects that deal with legacy platforms and older standard based technology.
It is important for merchants to analyze the scope of integration works, their cost and time frame before making any decisions affecting their existing processing mechanisms and infrastructure.
With all of the above taken into account, the recommendation for merchants is as follows: choose the processor/payment gateway that uses modern communication technology communication and easier-to-deal-with message formats, i.e. go with someone who is new and not archaic.
In general, problems faced by a reseller are very similar to concerns of a merchant. However, a single merchant’s inconvenience in day-to-day operations, arising from legacy platform usage, might be multiplied 200 times in the case of a reseller dealing with 200 merchants. That is why in some situations it is more reasonable for resellers to invest money in modernization, in order to reduce future operations’ support cost.
Beside that, usage of a modern technology makes it easier to research various types of customer inquiries that might occur during day-to-day operations.
Just like merchants, resellers are recommended to select processors\payment gateways, which use modern communication protocols and provide simple integration APIs. At the same time, while it is important to consider integration costs, resellers need to take into account the cost of operations’ support as well.